Fascination with microsensors: Who we are and what we do
What does TrueDyne Sensors AG do? TrueDyne Sensors AG is one of the leading suppliers in the development of microsensor systems (MEMS systems). Our strengths are microsensor technology and multi-parameter measurement technology – which we combine in our sensors to create added value for you. We use both new and familiar measuring principles in our uniquely compact sensors and guarantee maximum performance.
Measurable added value: MEMS measurement systems provide you and your customers with new opportunities for improving products and production processes, and offer new sales opportunities and cost savings. TrueDyne Sensors AG modules guarantee maximum performance in a one-of-a-kind compact design. You can use the ready-to-install, extremely small OEM measurement modules, which are coordinated to your portfolio, or install a customized solution as a tailor-made configuration, including a connection to your operational environment. Areas that benefit from this include the automotive industry as well as the healthcare industry, the aerospace sector, pump components, and building systems. In general, every industry enjoys the benefits of high precision density and flow measurements of minute quantities in minimum space that these application advantages offer. In other words: TrueDyne Sensors uses innovative microsensors to enrich today’s process measurement technology. We create added value by combining the expertise we possess in the fields of microsensors and multiparameter measurement technology.
Working together with mutual respect and trust creates a partnership at eye level.
Redefining the state of the art through knowledge and innovation.
The continuous measurement of the material properties of fluids enables maximum process reliability.
Our sensors determine both the quality and the composition of the fluids on the basis of density and viscosity.
Dr. phil. nat. Chief Technologist
B.Sc. R&D Engineer Hardware
B.Sc. R&D Engineer Software
Electronics Engineer EFZ
Ragnar von Möllendorff
Dipl. Ing. Technical Engineering and Operations
Student of Electrical Engineering and Information Technology
Student / Assistant to the Managing Director
Student of Electrical Engineering and Information Technology
Apprenticeship / Electronics Engineer EFZ
Corporate policy of TrueDyne Sensors AG
TrueDyne Sensors AG supports the decision of Endress+Hauser Flowtec AG not to formulate a fully integrated management policy. In our opinion, this enables clearer, more targeted formulations and statements, facilitates understanding for employees and customers, allows for faster and more flexible changes and, from our point of view, offers no disadvantages whatsoever.
Quality = customer satisfaction
We want satisfied and loyal customers
This is why we define quality as customer satisfaction and focus on generating outstanding customer benefits. Through satisfaction, we want to achieve customer loyalty and lasting relationships. All of our planning and actions must be geared to this. Everything we do must also be viewed from the customer’s perspective and must always be based on this key question: “Is what we are doing or planning to do useful and beneficial for our customers, or are we merely concentrating on our company’s growth?” Customer orientation is an essential part of our corporate identity.
We strive for zero defects in products and services
This is an indispensable prerequisite for customer satisfaction and loyalty. Every mistake affects our customers, disrupts their normal processes, and can have serious and perhaps even unforeseeable consequences. Every mistake costs our customers time and money, causes problems, and ultimately dissatisfaction. Over time, dissatisfied customers become disloyal and prefer to obtain their services and products elsewhere. Every customer that we lose weakens our company and strengthens our competitors. It is extremely difficult to win them back. Zero defects can only be achieved if the entire product life cycle is designed and aligned accordingly – from market analysis and product definition to development, production, sales, and shipping. This means that every employee must contribute to the overall effort.
We strive for Operational Excellence
In our company, we apply the LEAN principles to strengthen our focus on operational excellence and thus optimize the quality and flexibility of our products as well as our business processes. As a result, we systematically identify and eliminate activities and processes that do not generate added value through continuous improvement. Our fundamental approach is based on the Kaizen Continuous Improvement Process and we do everything we can to transmit this LEAN culture to our main suppliers.
We create products and services that we can be proud of
We develop, produce, and sell products and services that offer outstanding customer benefits and contribute significantly to improving customer loyalty thanks to their zero-defect quality. That is why we are proud of what we do. This also means that products and services are only provided or supplied to customers if we are convinced that they deliver the required and promised customer benefits, if they function perfectly, and are fault-free.
We want to promote a positive error culture that sees errors as an opportunity for improvement.
Everyone makes mistakes, but it is essential to correct them and learn from them. In our culture, no one is blamed or reprimanded for an error; but mistakes must not be repeated and, most importantly, must not be covered up! On the contrary, all of our employees are responsible for exposing and eliminating mistakes. Potential errors and possible sources of error are searched for, identified, and prevented using appropriate procedures and systems. If an error leads to a customer complaint, our highest priority is to restore customer satisfaction. Like errors, complaints also provide an opportunity for improving our products and our understanding of customers. If, despite our best efforts, we are unable to restore our customer’s trust, we must use this lesson learned to discover and recognize the causes, and improve our future approaches.
We are reliable
We do what we say we are going to do. This applies both within our company and all the more so when dealing with our customers. All of our employees work closely together and we transfer unequivocal expertise at the right time. We provide accurate information in a responsible and timely manner. This is particularly important when working with our customers.
I am responsible for quality and continuous improvement.
I – and not just the others – am responsible for quality, continuous improvement, and customer satisfaction. As a company, we must constantly improve ourselves, our procedures, and our management system – and I play a key role in this process. What is good today may not be good enough tomorrow. In order to keep satisfied and loyal customers in the long term, we cannot rest on our laurels. That is why CIP, the continuous improvement process, plays a crucial role in our understanding of quality, determines our daily actions, and ensures our progress.